Got a question about your order, a product, or anything else? The fastest way to reach My Store is by email at service@eloward.shop. Our support team checks the inbox throughout the business day and works hard to keep replies quick and personal.
Our Reply Windows
We aim to respond within 24 hours on business days (Monday through Friday). Messages sent over the weekend or on a U.S. holiday are picked up first thing the next business day. During major sale periods, please allow a little extra time — we're reading every message, even if the queue is longer than usual.
Help Us Help You Faster
- Include your order number if your message is about a purchase
- Let us know the best email to reach you at
- Add a photo if you're reporting a damaged or incorrect item
A little detail up front means we can usually solve things in one reply instead of a back-and-forth.
Your Privacy
Any information you share when contacting us is used solely to look into and respond to your inquiry — we don't use it for anything else. Thanks for shopping with My Store at eloward.shop; we look forward to hearing from you.